Refund policy

 At MHYTH, we are committed to delivering premium-quality intimate wear while maintaining the highest standards of hygiene and safety. To ensure a safe and hygienic shopping experience for all customers, we follow the policy outlined below.

1. Non-Returnable, Non-Refundable & Non-Exchangeable Products
Due to hygiene and safety reasons, the following categories are strictly non-returnable, non-refundable and non-exchangeable:
- Panties & Bottom
- Bodysuits & Lingerie
- Babydoll Nightwear with panty as part of the offering
- Swimwear
- Shapewear
- Products that include a panty as part of the offering
- Accessories, Nipple Pasties, Breast covers etc.

These products undergo strict quality checks prior to dispatch.

2. Returnable & Refundable Categories (7-Day Window)
The following categories are returnable and refundable within 7 days of delivery:
- Nightwear without panty as part of the offering
- Corsets without panty as part of the offering
- Bra & Top
- Sportswear
- Other outerwear / apparel categories as specified on the product page

Returned items must be:
- Unworn, unused, and unwashed
- In original condition with tags and packaging intact
- Able to pass our Quality Check (QC)

Returns will be approved only after the product is received and successfully passes QC.

For India - To ensure your return is processed smoothly, please return the product in its original MHYTH packaging box. Returns received without the original packaging will not qualify for a full refund. An INR 100 packaging deduction will apply if the designated box is not returned. 
For Rest of World: Returns and exchanges are currently not available for international orders. All international orders are considered final sale.

3. Limited Exchanges (Goodwill Basis)
In rare cases such as size concerns, manufacturing defects, or incorrect products, an exchange may be offered as a goodwill gesture, provided the item:
- Is unworn, unused, and unwashed
- Has original tags and packaging intact
- Passes QC inspection

If the product fails QC, a ₹350 reshipping fee will be applicable to send the same product back to the customer.

4. Defective or Incorrect Products
If you receive a defective or incorrect item, please contact Customer Support within 24 hours of delivery with:
- Order number
- Description of the issue
- Clear images/videos

5. Processing Timeline
The entire return/exchange process (pickup, QC, and reshipping) in total may take 10–25 days, depending on case complexity and location.

6. Policy Updates
MHYTH reserves the right to modify this policy at any time without prior notice. By placing an order, you agree to the terms stated above.


Customer Support :

If you need any assistance, we’re happy to help. Please reach out using the option below that applies to you:

For Customers in India:
WhatsApp: http://wa.me/916363578092

For Customers Outside India:
Email: info@mhyth.com
(Please share a detailed description of your issue.)

Estimated wait time: 2–4 hours 
Working hours: Monday to Friday, 11:00 AM – 6:00 PM

Thank you for your understanding and for supporting our commitment to hygiene, quality, and premium craftsmanship.